CUSTOMER SUPPORT
Customer support
We make technology for people. That's why we provide continuous support and make sure everything works as it should.
We may be an IT company, but we know that people use our products. That's why we look for ways to make it as easy as possible for users to work with our applications. We're always on the go, handling tens of thousands of tickets a year, and we regularly evaluate our work ourselves.
How we work
We provide support at L1 (standard customer support), L2 (advanced technical support) and L3 (expert product and service support) levels. In all cases, you can rely on a professional, friendly approach and communication through a variety of channels. We use both our own solutions and the Jira platform for the service desk.
But customer support for us is not just about "being on the chat". We have a set of parameters that we use to continuously evaluate and optimize our services. We monitor trends, uncover bottlenecks, and constantly look for development opportunities.
We provide support not only within our own systems, but also for your legacy applications, third-party services, cloud solutions or heterogeneous infrastructures. Non-standard assignments are our forte.
Our advantages
- Quality support at L1, L2 and L3 levels
- Fast and responsive communication
- Evaluation using our own methodology
- Support also for non-standard environment